Terms & Condition
1. Online Store Terms of Service
These online shopping terms and conditions ("On-line Shopping Terms and Conditions") apply to all orders
which you, the customer ("you" or "your"), place using this
website "shop.linastores.co.uk" ("Website"), operated by
us, Lina Stores WR Ltd. ("we" "us" or "our"). Please read them carefully before placing your order and print a copy
for future reference.
By clicking on the "Terms & Conditions" button at the
check out you accept and agree to be bound by these Online Shopping Terms and
Conditions, the Privacy Statement and such other policies as we notify you of from time to time, which
together constitute the entire agreement between us. Nothing in these Online
Shopping Terms and Conditions affects your statutory rights, either as a
consumer or otherwise.
Orders for Delivery Outside the United Kingdom
Unless otherwise specified the materials on this Website are directed
solely at customers who access this Website from the United Kingdom (i.e. the
island of Great Britain and Northern Ireland, the Channel Islands and Isle of
Man). We do not represent that any item referred to in the materials on this
Website is appropriate for use or available in locations outside the United
Kingdom. If you choose to access this Website from locations outside the United
Kingdom you are responsible for compliance with local laws if and to the extent
local laws apply.
Children
We only sell items to adults (i.e. those aged 18 or over). If you are under 18, you may use this Website only with the involvement of a parent or guardian.
Colours, specifications and dimensions of products
We have made every effort to display the colours, specifications and
dimensions of items on the Website as accurately as possible. The colours you
see will depend on the resolution of your monitor, we cannot guarantee that
your monitor's display of any colour will reflect accurately the colour of the
item delivered. We may from time to time vary the dimensions, specifications
and quantities of items displayed on our Website without prior notice.
Alcoholic products
Some of the items available for purchase from this Website contain intoxicating
liquor. When you place an order for an alcoholic product using this Website,
you confirm that you are aged 18 or over.
Availability of Items and Substitution
We accept orders for items subject to availability. If for any reason the items you ordered are no longer available, we will
contact you using the contact details you supplied when placing your order and either:
If we are unable to contact you or do not receive a response from you,
we will process any remaining items on your order and refund you for the items
we were unable to supply.
Your Profile
You can for ease register with us to purchase items using this Website.
You are responsible for maintaining the confidentiality of your account username and password and for preventing unauthorised access to your profile.
You agree to accept responsibility for all activities that occur under your account or password. Please take all necessary steps to ensure that the username and password is kept confidential and secure. Please inform us immediately if you have any reason to believe that your username and/or password has become known to anyone else, or are being, or are
likely to be, used in an unauthorised manner.
Please ensure the details you provide us with on registration are
correct and complete and inform us immediately of any changes to those details
(e.g. change of email or postal address). We reserve the right to refuse access
to the Website, terminate accounts, remove or edit content, or cancel orders at
our discretion. If we cancel an order, it will be without charge to you.
Privacy and Communications
When you place your order, we collect certain personal information (e.g.
name, address, email address).
To fulfill our obligations to you under these On-line Shopping Terms and
Conditions we communicate with you by e-mail and by posting notices on the Website.
You agree to receive communications from us electronically and that electronic
communications will satisfy any legal requirement for communications be in
writing.
The contract between us
When you place an order to purchase items using our Website this is an
offer by you to us to purchase those items. We will confirm receipt of your order by sending you an email
summarising the details of your order ("Order Confirmation E-mail").
Prices
Products are invoiced in GBP sterling at the price prevailing at the time
you place your order. Prices displayed on the Website include Value Added
Tax which will be charged at the current rate. Delivery is currently available in 4 miles radius for £8 or free for orders over £100 order. We do not offer Nationwide deliveries for the time being
Although we try to ensure that all prices on the Website are accurate,
errors may occur. If we discover an error in the price of items you have
ordered, we will contact you as soon as possible. You will have the option of
either reconfirming your order at the correct price or cancelling it. If we are
unable to contact you, we will treat your order in respect of the incorrectly
priced item as authorised.
Prices displayed on the Website apply to online purchases
only. They are not indicative of the price of identical items purchased in our
store or by any other means. We reserve the right to update prices displayed on
the Website from time to time.
Payment
You may pay for the items which you order online by
supplying your credit/debit card details on the secure online order form. We regret that we cannot accept cheques, gift vouchers or cash as payment online.
When you place your order, our system automatically
asks your card issuer for authorisation for this amount. If we get a valid authorisation, your card issuer will hold this value
expecting a charge from us. Receipt of your credit card details and debit of payments does not constitute our acceptance of your order.
Please note that we cannot guarantee the security of
data when you send us by email. Accordingly please do not send us payment information using email. For details of the security measures we employ please read our Privacy Statement. Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information you provide us when placing an order.
Delivery
Standard deliveries to UK addresses -These are made
between Tuesday and Saturday of a chosen week.
Delivery occurs when the items are delivered to the delivery address you
specified when placing your order. At this point, responsibility for loss, breakage
and damage passes to you. Ownership of items purchased does not pass to you
until payment is received by us in full.
Product Information
Cancellations
If you wish to cancel your order, please contact enquire@ben-venuti.com As we try to process orders immediately it may not always be possible to
prevent an order from being despatched. If your order has already been despatched you may return the items to us
in accordance with our Returns Policy (below).
Please note that once we have despatched items to you, you will not be
able to cancel any contract you have with us for additional
services carried out by us (e.g. gift wrapping).
As soon as we receive notice of your cancellation of
an item we will refund the relevant part of the purchase price for that item
together with the item's normal postage charge. We cannot refund any priority,
express or courier component of the postage charge.
Right to withdraw purchases within "cooling off" period
If you live in the European Union you have a right
by law to withdraw from the purchase of any item within a "cooling-off"
period of seven working days starting on the day after the day the item is
delivered to you ("Cooling-Off Period"). This right applies to all
items advertised on the Website except for:
• perishable goods and other items likely
to expire rapidly (e.g. hampers and gift boxes containing such items and other
food and beverage items) items;
• sealed items where the seal has been broken
Return Policies
Items damaged in transit
If you take delivery of a package from us and the contents
have been damaged in transit, we will exchange the damaged items without charge
to you provided you return the damaged item(s) to us within 7 days of taking
delivery. Or provide you with a full credit.
Please note we do not accept return of perishable goods, please contact enquires@ben-venuti.com
for further informations or call in store.
Defective items
You have the right to return a faulty item within a
reasonable period of time.
Incorrect Items
If we have sent you an incorrect item, please notify us as soon as possible and return the incorrect item to us and specify the correct details in writing. If you would like us to replace the incorrect item
with the item you ordered we will send you the correct item as soon as
possible. We will not charge you for the incorrect item and will reimburse your
reasonable costs in returning it.
Costs
We will reimburse any reasonable costs you incur in
returning the following items to us:
• items we delivered to you in error;
• items which were damaged upon delivery or are
defective or incorrect;
• items which are substitutes for items originally
ordered which we were unable to supply.
You will be responsible for the costs of returning
items to us in all other circumstance, (including if you exercise your right to
withdraw your purchase in the Cooling-Off Period).
If we do not receive the original item back from you
with the delivery slip, we may arrange for collection of the item from the
delivery address at your cost.
Until you return items to us you are responsible for
their safe keeping and taking reasonable care of them. We do not accept
liability for returned packages damaged during transit back to us. It is your responsibility to wrap products adequately to prevent damage.
Losses
We will be responsible for any losses you suffer as
a direct result of us breaching these On-line Shopping Terms and Conditions if
those losses were reasonably foreseeable to both you and us at the time the
contract for the sale of items by us to you was formed. We will not be responsible to you or any third party for any business
loss (including loss of revenue, profits, contracts, anticipated savings,
wasted expenditure, data or goodwill) or any other loss or damage which does
not result directly from our actions or the actions of our sub-contractors or
agents, is consequential or was not reasonably foreseeable to both you and us
when the contract between us was formed.
Our liability to you under these On-Line Shopping
Terms and Conditions will not exceed the total price charged for the items
purchased. Nothing in these On-line Shopping Terms and Conditions
excludes our liability to you for personal injury or death caused by our
negligence.
Events beyond our reasonable control
We will not be responsible to you for any delay or
failure to comply with our obligations under these On-line Shopping Terms and
Conditions if the delay or failure arises from any cause beyond our reasonable
control.
If problems occur with our external delivery company, we will compensate
where possible, however, if reason is out of our control entirely we cannot be
held responsible.
Alterations to this Website and Terms and Conditions
We reserve the right at any time to make changes to
this Website, these On-line Shopping Terms and Conditions, Privacy Statement and such other policies as we may notify you of. You will be subject to the policies and terms and conditions in force at
the time you use the Website or order items from the Website. Changes which we
are required to make by law could apply to orders which you have already made.
If any of the terms and conditions forming the contract between us are deemed
invalid, void or unenforceable for any reason, it will be deemed severable and
not affect the validity and enforceability of the remaining terms and
conditions.
Waiver
If you breach these On-line Shopping Terms and
Conditions and we take no action we will still be entitled to use our rights
and remedies in other situations where you are in breach.
Governing law and jurisdiction
These On-line Shopping Terms and Conditions are
governed by and construed in accordance with the laws of England and Wales. You
agree to submit to the non-exclusive jurisdiction of the English courts, as do we.
Customer Support
Email:
enquires@ben-venuti.com
Ben Venuti Food Boutique
34 Upper Tachbrook Street
SW1V 1SW
London