Please email us on enquires@ben-venuti.com and we will be happy to assist you.

If you wish to cancel your order, please contact enquire@ben-venuti.com As
we try to process orders immediately it may not always be possible to prevent
an order from being despatched.  If your order has already been despatched
you may return the items to us in accordance with our Returns Policy.

Please email us on enquires@ben-venuti.com providing the order number and list of products you want to add or amend.

Unless otherwise specified the materials on this Website are directed
solely at customers who access this Website from the United Kingdom (i.e. the
island of Great Britain and Northern Ireland, the Channel Islands and Isle of
Man). We do not represent that any item referred to in the materials on this
Website is appropriate for use or available in locations outside the United
Kingdom.  If you choose to access this Website from locations outside the United
Kingdom you are responsible for compliance with local laws if and to the extent
local laws apply.

You may pay for the items which you order online by supplying your credit/debit
card details on the secure online order form.  We regret that we cannot
accept cheques, gift vouchers or cash as payment online.When
you place your order, our system automatically asks your card issuer for
authorisation for this amount.  If we get a valid authorisation, your card
issuer will hold this value expecting a charge from us.  Receipt of
your credit card details and debit of payments does not constitute our
acceptance of your order.  
Please note that we cannot guarantee the security of data when you send us by
email.  Accordingly please do not send us payment information using email.
For details of the security measures we employ please read our Privacy Statement. Unless we are
fraudulent or negligent we will not be liable to you for any losses caused as a
result of unauthorised access to the personal and transactional information you
provide us when placing an order.

Items damaged in transitIf
you take delivery of a package from us and the contents have been damaged in
transit, we will exchange the damaged items without charge to you provided you
return the damaged item(s) to us within 7 days of taking delivery. Or provide
you with a full credit.

If we have sent you an incorrect item, please notify us as soon as possible and return the incorrect item to us and specify the
correct details in writing. If you would like us to replace the incorrect item
with the item you ordered we will send you the correct item as soon as possible. We will not charge you for the incorrect item and will reimburse your reasonable costs in returning it.  

You can for ease register with us to purchase items using this Website. You are
responsible for maintaining the confidentiality of your account username and
password and for preventing unauthorised access to your profile. You agree to
accept responsibility for all activities that occur under your account or
password.

Please email us on enquires@ben-venuti.com and we will assist you with this request.